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Customer Success Manager
Ensure exceptional client experiences and long-term satisfaction with our services.
Role Snapshot
Career Title
Customer Success Manager
Title Slug
Department
Customer Service
Location
Phnom Penh
Start Date
Apr 10, 2026
Applications
0 submitted
Overview
Lead onboarding, retention, and after-sales communication across buyers, landlords, and agency partners.
Responsibilities
- Own key client onboarding checkpoints
- Coordinate issue resolution with internal teams
- Run retention and feedback programs
- Maintain service-level reporting
- Identify upsell and referral opportunities
Qualifications
- 3+ years in customer success or support
- Strong communication and problem-solving skills
- Comfortable with CRM workflows
- Able to manage escalations calmly
- Experience in service businesses preferred
Requirements
- 3+ years customer service
- Problem-solving skills
- CRM experience
Role Benefits
- Health insurance
- Quarterly team incentives
- Ongoing service training